100% SATISFACTION GUARANTEED
We gladly accept returns, up to 30 days from purchase. To return an item you will need the packing list that came with your order and the credit card used to make the purchase.
- Shipping will be refunded only if the item was shipped incorrectly, damaged or defective and it is the only item on the order.
- Item must be returned in original condition and in original packaging including any paperwork, manuals or accessories. Items that are returned defaced or damaged will not be eligible for a refund or return or replacement.
- We cannot accept COD’s for returned merchandise.
- In the case of shipping damages please contact RDC Brands immediately at 888-RDC-CURL (888-732-2875) or email RDCreationsLLC@gmail.com .
- Credit will always be issued to the same card to which they were charged.
- Do not return items by expedited (overnight, 2nd day). Please return ship via USPS with tracking.
- Original shipping fees will be refunded only if the item was shipped incorrectly and only for the item in order that was shipped incorrectly.
- Retain your tracking number as we will be unable to refund or replace your order without proof of delivery. Please allow 5-7 business days after your package has been delivered for return to be processed.
- May be returned for refund or exchange with an original receipt only, and dated within 60 days of purchase.
- Without a receipt, we do not offer a return— after 30 days, if product is defective, the customer must contact the manufacturer directly to take advantage of their warranty.
- Promotional items and free items must be returned with the merchandise it was offered with in order for an exchange or refund to be processed. In addition, promotional and free items are non-returnable by themselves.
Example: Purchase a blowdryer and get an item free—the free item will not be refunded for any reason. In addition, if the purchased item—in this example the blowdryer—is returned for a refund, the free must be returned as well.
Example: Purchase a blowdryer and get a free bag—the bag will not be refunded or exchanged for any reason.
Gift Cards, Coupons & Gift Certificates:
- Not returnable or refundable for cash or exchangeable.
- Not replaceable if lost or stolen.